OFX Review (2024 Updated) Is it Really Safe?

Last Updated on December, 2024

Are you looking for a way to send money overseas and protect yourself from currency fluctuations? OFX has got you covered. However, there is a lot more to it than just that!

From making it easy to send money internationally to cool features like “Multipay”, which lets you send money to more than one recipient at once with just one click, is OFX that money transfer specialist you’ve been searching for?

In this article, I’ve broken down what OFX is all about, so you can see why it might be the perfect fit for your global money needs.

Keep reading to avoid regrets. 

OFX Review

OFX Key Features

That said, international money transfers with Wise include two distinct and transparent fees: 

  • Facilitate international transfers for individuals and businesses globally.
  • Use the ‘Multipay’ feature for single-click mass payments to up to 500 recipients.
  • Access the upgraded OFX app for convenient platform use.
  • Send money internationally in 55 currencies, benefiting from favorable exchange rates.
  • Link virtual accounts with popular payment gateways like PayPal, Stripe, and more.
  • Accept payments from significant marketplaces such as Amazon, Airbnb, and eBay.
  • Publicly listed in Australia, regulated by 50+ global bodies, and FinCEN registered in the US for safe use.
  • Currency risk management solutions for personal accounts and businesses,
  • 1,000 USD minimum transfer amount.
  • Schedule recurring transfers with email notifications and reminders.

Overview

ofx online money transfer

Are you considering OFX for your money transfers?

Here’s a closer look at its key features. OFX provides secure and reliable international transfers to a diverse range of supported countries, serving individuals and businesses. One notable advantage is the absence of an upfront transfer fee, preferring a slight markup on the target exchange rate for currency conversion.

OFX’s customer service track record offers a 24/7 phone line for smooth assistance with payment requests. However, it’s essential to note that OFX may be better suited for higher-value or business transactions, given the minimum transfer requirement of 1,000 USD.

Whether you’re an individual looking for easy money transfers or a business with international financial needs, OFX presents a great option.

What is OFX?

OFX was established in 1998 and is headquartered in Sydney. It is a global provider of foreign exchange and international money transfer services for individuals and businesses

Operating across more than 170 countries, they support over 50 currencies. With offices in key locations like Singapore, Hong Kong, Dublin, and more, OFX has a global presence. Notably, they are not a bank but are licensed by financial authorities in multiple countries, including the Monetary Authority of Singapore.

OFX, publicly listed on the Australian Stock Exchange since 2013, has a proven track record of facilitating fast and secure foreign currency exchanges for over 1 million customers worldwide.

Is OFX Available in the US?

a screenshot of the OFX homepage

Yes, OFX is accessible to both individuals and businesses in the US. With the capability to send payments in over 50 currencies to 170+ countries, OFX provides a convenient solution. Moreover, the customer support team is available by phone 24/7, ensuring assistance whenever needed.

How Does OFX Work?

Setting Up an OFX Account

You know what? Initiating a transfer with OFX is a simple process. Start by visiting the OFX homepage and click ‘Get Started’ to sign up for an account. Choose between an individual or business entity, provide the necessary information, and create your account. Two-step verification using a mobile number is required.

Transfer Process

After account creation, verify your identity by submitting a photo with a government-issued ID. Setting up a transfer involves specifying amounts, selecting currencies, and confirming your bank account. OFX may contact you for additional verification.

Once funded, provide details for the recipient, and OFX handles the rest. Track transfers through the ‘Deals & Orders’ tab. The process is equally simple through the OFX app.

Sending an OFX International Transfer

To send an OFX international transfer, set up an account online or through the app. Choose from various payment options, including the app, online site, or phone.

OFX processes payments directly to the recipient’s bank account, usually through their network or, in some cases, via systems like SWIFT, with potential intermediary bank involvement and additional fees.

Requirements for Opening an Account With OFX

a screenshot of whom OFX is usable for

If you’re considering opening an account with OFX, here’s what you need to know about the document requirements.

Identity Verification for Personal Customers

  • OFX will verify your identity before using your account.
  • Usually, personal customers must provide a government-issued ID document and proof of address.
  • A member of the OFX team will contact you to discuss the documents required for your case.
  • Documents can be submitted electronically.

Requirements for Business Accounts

  • Business details required include full name, business type, country of registration, business email, and optional phone number.
  • OFX team members will contact you to complete the onboarding process and request additional documentation for identity verification if necessary.
  • Once documents are submitted, OFX aims to respond within a few business days.
  • Account approval typically takes up to 4 business days, with local currency account details available within the following two business days.

How to Use OFX?

I hope you understand how to create an OFX account based on what I discussed above; now, I’ll discuss how to use OFX.

To start with OFX and send money overseas, follow these simple steps:

  • Account Creation: Provide details such as your full name, contact number, date of birth, residential address, occupation, and email. OFX will electronically verify your identity; if needed, they’ll contact you for any required documents.
  • Verification Process: Once your account is created, OFX may electronically verify your identity. If necessary, you’ll be contacted to provide any required documents.
  • Usage: With your account set up, use OFX to transfer money conveniently. This can be done online, in-app, or by phone. OFX is renowned for its excellent customer service, so a team member is just a call away to assist if you encounter any challenges.

Is OFX Easy to Use on Your Mobile?

a screenshot of OFX app

Discover the convenience of using OFX on your mobile device with its dedicated OFX app.

Here’s what you can do simply through your smartphone:

  • Currency Transfer: Execute currency transfers with ease.
  • Exchange Rate: Stay informed about current exchange rates.
  • Market Trend: Keep track of exchange market trends.
  • Historic Transfer: Review your historic transfers and competitive exchange rates.
  • Currency News: Access the latest currency news.
  • Rate Alerts: Set rate alerts for personalized notifications.
  • Account Registration: Easily complete your registration process for an account via the OFX mobile app.
  • Payment Tracking: Track the progress of your payments.

OFX ensures you stay updated on your transfer status through the OFX website and app, which are accompanied by SMS and email notifications. User reviews highlight the app’s speed and simplicity, earning it high ratings of 4.9 out of 5 on the App Store and 4.6 out of 5 on Google Play.

BEST FOR INTERNATIONAL MONEY TRANSFER

Is it Secure to Send Money Through OFX?

OFX ensures a secure platform for transferring money. USForex Inc., operating as OFX, is registered as a Money Service Business with FinCEN, holding necessary state licenses in the United States.

Oversight from 50 regulators, including the Financial Conduct Authority (FCA) in the UK and AUSTRAC in Australia, adds an extra layer of security. The comprehensive regulatory compliance makes OFX a trustworthy option for sending money internationally.

a screenshot of the countries where OFX is used

OFX Fees

When considering OFX for your international money transfers, it’s crucial to understand their fee structure.

This detailed OFX review examines the transparent cost structure, shedding light on how it distinguishes itself in the competitive landscape:

  • OFX Account Opening: Free
  • Monthly Fee: Free
  • OFX Transfer Fee (Amount less than USD 10,000): USD 15
  • Transfer Fee (Amount of USD 6,450 or more): Free
  • Foreign Exchange: Fixed charge or percentage markup beyond the mid-market rate.

The OFX exchange rate is influenced by currency, market rate, transfer amount, and frequency. While the exact margin isn’t specified, OFX emphasizes offering rates lower than the high 5% most traditional banks charge.

Recipients might encounter additional charges from their banks. Still, OFX minimizes these transfer fees through a global network of local bank accounts, potentially resulting in lower fees to save money for the recipient.

OFX allows users to transfer funds starting at a minimum of USD 150. However, for any transfer amount below USD 10,000, a fixed fee of USD 15 will be charged. For businesses with varying transfer needs, OFX provides flexibility, and specific details can be obtained by contacting them directly.

Additionally, OFX’s competitive fee structure and reliable services make it a noteworthy choice when planning for future transfers.

OFX Exchange Rates

a screenshot of the exchange rates of OFX

Understanding OFX exchange rates is crucial for evaluating the value you receive. OFX applies a modest exchange rate markup when converting your dollars to the recipient’s currency, a practice common among various money transfer providers and banks.

For example, if the mid-market exchange rate for USD to EUR is 1.200, OFX might offer a rate of 1.102, indicating a 0.9184 markup. While there is a markup, OFX typically maintains a smaller margin than major banks, making it a cost-effective option for many users.

If you want to evaluate the competitiveness of OFX rates, compare the offered rate against the mid-market exchange rate, which can be easily found using a currency conversion tool.

The Information Required for Sending Money.

When initiating an OFX money transfer, you must provide essential details:

  • The amount of money you intend to send
  • The countries involved in the transaction
  • The currencies being exchanged
  • The recipient’s name and address
  • The recipient’s bank account details

Bank account details may vary by country but commonly include the sort code or routing number and the account number. Additionally, some transactions may require a SWIFT code or IBAN (International Bank Account Number).

What is the Duration of an OFX Transfer?

a screenshot of money transfers of OFX

Discover the timeline for your OFX money transfer:

  • Secure and Quick: Once OFX receives your funds, they ensure safe and swift overseas transfers.
  • Same-Day Delivery: Use OFX’s global network of banks for same-day delivery.
  • Major Currencies: Expect a speedy 1-2 day sending process for most major currencies.
  • Less Commonly Traded Currencies: The process may take 3-5 days to deal with less commonly traded currencies.
  • 24/7 Operation: OFX operates 24/7, allowing users to submit their OFX transfer anytime. However, OFX initiates the process only when the customer funds are in their OFX account.
  • Additional Considerations: Factors such as sending money to less commonly traded currencies or transactions during weekends or holidays may extend the timeline. Plan accordingly to accommodate any extra time needed before making your transfer.

How to Make Payments with OFX?

Sending money with OFX is not as complicated a process as you think.

I’ll tell you the steps so that you will understand why:

  • Transfer Methods: Choose your preferred method to send money—online, through the mobile app, or by calling OFX.
  • Recipient Details: Provide essential details of the recipient, including name, address, and bank account information.
  • Notification Updates: OFX informs you about your transfer status through email and SMS notifications.
  • Transfer History: Check your transfer history conveniently through the OFX website whenever needed.

Ensure a simple money transfer experience with these simple steps using OFX.

In Which Countries Can OFX Not Send Money?

OFX facilitates money transfers to an extensive list of 170+ countries globally. However, there are specific countries where OFX cannot set up a transfer, primarily due to global sanctions or practical reasons.

These countries include Afghanistan, Belarus, Burma, the Democratic Republic of Congo, Côte d’Ivoire, Cuba, Iran, Iraq, North Korea, Lebanon, Liberia, Libya, Rwanda, Sierra Leone, Somalia, Sudan, Syria, and Zimbabwe.

It’s essential to check OFX’s latest information or contact their support for the most accurate and up-to-date details on supported countries.

OFX Customer Reviews on Trustpilot

a screenshot of how OFX money transfer works

Overall Rating

OFX has received 6,573 reviews, resulting in an average rating of 4.2 out of 5.

The distribution of ratings is as follows:

  • 5-star: 78%
  • 4-star: 8%
  • 3-star: 3%
  • 2-star: 2%
  • 1-star: 9%

Most reviews reflect a positive sentiment, with users expressing satisfaction through higher ratings.

Individual Reviews

  • Christine Moore Rated 5 out of 5 stars, date of experience: January 16, 2024
“OFX never let me down. I received cleared funds into my overseas account within 24 hours of application. Great rate, too. Wouldn’t use anyone else.”
  • Eric Dear Rated 5 out of 5 stars, date of experience: December 21, 2023
“Once set up, the system is fast and easy to operate. Good rates and money arrive promptly. As they have a branch in the UK, money is an internal transfer and avoids bank receiving costs.”
  • William Harris Rated 2 out of 5 stars, date of experience: January 17, 2024
“OFX has asked me for a copy of a recent bank statement from my Canadian bank. Due to regulatory requirements. Is this true, or is it a scam to get my bank details? They have already taken the money from my account but refuse to complete the transfer until I send it.”
  • Susan Dymond Rated 4 out of 5 stars, date of experience: January 17, 2024
“Very efficient, although I do feel it is taking longer to receive money. It took over 12 hours to acknowledge receiving the funds in the originating country.”

These reviews collectively present a generally positive experience with OFX, emphasizing reliable service, efficient processes, competitive rates, and a dedicated account manager but also raising concerns about document requests and processing times.

Customer Support: OFX

a screenshot of OFX customer support and Contact centers

Feel free to reach out to OFX anytime for assistance. Here are the contact details.

For Personal accounts:

  • Local Call: 1 888 288 7354
  • International: +1 415 449 1379
  • Email: [email protected]
  • Fax: +1 415 364 6681

Business accounts:

Partnerships: 

  • For business development, partnerships, and strategic alliance queries:
  • Email: [email protected]

OFX ensures global accessibility with offices around the world, providing 24/7 support to address your inquiries promptly.

OFX for Business

a screenshot of OFX for Business

OFX extends specialized services to businesses, addressing various financial needs:

  • Reduce currency exchange risk today using forward contract(s) and limit orders, safeguarding your organization against volatile rates.
  • Facilitate simple payroll transactions into native currencies and bank accounts for international staff.
  • Optimize the receipt of payments from clients worldwide.
  • Efficiently send payments to up to 500 recipients, ensuring a quick and stress-free process.
  • Effectively pay international suppliers for products and other money transfer services.

For online sellers, OFX introduces the Global Currency Account, providing local bank details across seven major foreign currencies. This account is compatible with popular online marketplaces like Amazon, eBay, and more. Elevate your business with OFX’s customized solutions.

OFX Alternatives

While OFX serves many users well, exploring alternatives is essential to finding the right choice for your needs.

Consider these alternatives for your international transfers:

  • Wise vs OFX: Wise, formerly TransferWise, stands out for using the mid-market exchange rate and transparently breaking down costs for overseas payments. With Wise, you get a clear view of how much you pay for the transfer. Their user-friendly interface and competitive rates make Wise a popular choice for many.
  • Xe vs OFX: Xe Money Transfer offers global transfer services similar to OFX, making it a worthy comparison.
  • Remitly vs OFX: Remitly offers various digital payment options, allowing you to choose between affordability and speed for your transfers.
  • WorldRemit vs. OFX: Opt for WorldRemit for smaller value transfers or specific delivery preferences like cash collection, mobile money accounts, or airtime top-ups.

Explore these alternatives to determine the most suitable option for international money transfer requirements.

BEST FOR INTERNATIONAL MONEY TRANSFER

OFX Pros Cons

Pros

Effective Currency Risk Management Solutions
Established and Secure Provider
Wide Range of Supported Countries and Currencies
24/7 Fast Transfers 
Country-Specific Accounts in 7 Major Foreign Currencies
24/7 Multilingual Phone Support
Real-time Rates and Historical Information for Over 50 Currencies
Same-day Transfers through the GBL Processing System

Cons

Minimum Transfer Amount of $1,000
No direct Debit or Payment Cards Provided
Limited Information on Added Margins and Third-party transfer fees
Include Exchange Rate Markups

Other online bank reviews:

Conclusion

OFX stands as a reliable choice, supporting transfers to 170+ countries.

With a reliable track record, transparent fee structure, and a broad reach of supported countries, it provides safe and efficient services.

The benefits of real-time rates, historical data, and 24/7 support make OFX a favorable option. If you prioritize safety, ease of use, and excellent customer service, OFX is worth considering for your international money transfers.

FAQs

The duration for OFX verification is normally completed during the account setup process. This involves submitting a photo of yourself with a government-issued ID. The process is relatively quick and can be skipped initially, but identity verification is necessary for OFX to process any transfers.

Yes, it is safe to transfer money with OFX as they are a registered and licensed money service business. They are regulated by authorities like the UK Financial Conduct Authority (FCA) and FinCEN, providing a secure and regulated environment for money transfers.

Yes, your bank account is required to use OFX. During the transfer setup, you will need to provide your bank account information in order to confirm and use it for funding the transfer. This will also allow you to secure the current exchange rate for the transfer.

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Author
Allen Morning
I'm Allen Morning, with a background spanning over 15 years in international finance and education from Harvard and Stanford. I founded Currenciap with a vision to demystify and streamline global financial transactions. My journey in finance has fueled my commitment to creating a platform that is both user-friendly and efficient, making international finance accessible to everyone. You can find more about me here.

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